We Make Online Ordering Easy
Your happiness is our priority and our return policy is really quite simple. You may return item(s) that are in original condition within 30 days of the purchase for an exchange, credit, or refund if you’re not completely satisfied. Embroidered, screen printed, altered, washed or clearance merchandise may not be returned unless defective. Test your new shoes out on the carpet, because we cannot accept footwear returns if they show visible wear.
Please click here to view our international exchange policy.
Follow the instructions below and if you have any questions, chat with our customer service representatives online, or call us at 1.888.222.8919 with your order details.
Exchanges Are Easy!
- Detach and complete the return/exchange form on the back of the packing list included with your order.
- Package the return/exchange form along with your items.
- For your protection, please send your return package using the insured carrier of your choice to:
Lydia's Uniforms Attn: Returns
2121-E Distribution Center Dr
Charlotte, NC 28269
That’s it! If you’ve provided your email address, we’ll let you know when we receive your package. Otherwise, please allow 10-15 business days to process your exchange, credit or refund.
*Exchanges will ship with no additional shipping charge. Original shipping costs are non-refundable. All sales are final for clearance items.
Print a Prepaid Smart Label for Returns
Printing a Smart Label is fast and easy. Just follow the steps below:
*Printing a Smart Label uses a popup window. If you use a popup blocker, make sure to disable it so you can print out your label.
- After your label is printed, affix the label to the return package covering the original label.
- Drop your package anywhere in the U.S. Mail – home, work, or Post Office. If you choose to use the label, no pre-paid postage is required – $7.95 return postage will be deducted from your return/exchange or you may include a check/money order for payment.
If you choose to exchange your item(s) we will send the new order to you with free standard shipping.
*Please note Smart Labels can only be used within the continental U.S.
Once you have sent your package to us, you may track it here.
Please click here to download our Return/Exchange Form.