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Frequently Asked Questions

Contact Us

Customer Service is available:
Monday - Friday 8am to 7pm EST
Saturday 9am to 5pm EST
Sunday CLOSED
*Hours may vary during holidays

Call us at: 1-888-222-8919
Email us: customerservice@lydiasuniforms.com
Fax: 800.766.0766

Live Chat is available:
Monday - Friday 8am to 6pm EST
Saturday 9am to 5pm EST
Sunday CLOSED
*Hours may vary during holidays

Lydia's Uniforms Corporate Office
2121-E Distribution Center Dr
Charlotte, NC 28269

Your Order & Account

Q: How do I log in to my account?

A: To log in to your online account with us, please click here. Then simply type in your user id and password and hit 'Submit'.

Q: I forgot my password, how can I get it?

A: We can send your password hint to your e-mail address if you forgot your password. Simply click here and enter your e-mail address to receive your password in your inbox.

Q: How can I update my billing and shipping information on my online account?

A: You are able change your online account ship to address by logging into your account and clicking on the edit section. The billing address is only able to be changed while placing an order. When you enter your new billing information and submit the order, it will update the system automatically for you.

Q: What methods of payment do you accept?

A: We accept all major credit/debit cards. Exclusively online we also offer Bill Me Later and Paypal. You also have the option to mail in a personal/business check or money order with your order to:

Lydia's Uniforms
Attn: Order Dept.
2121-E Distribution Center Dr
Charlotte, NC 28269

Q: How do I place a mail or fax order?

A: You may download an order form by clicking here.
Mail - Mail order and payment in form of check or money order to:

Lydia's Uniforms
Attn: Order Dept.
2121-E Distribution Center Dr
Charlotte, NC 28269

Fax - Fax your order form with credit card payment option to 800.766.0766.

Q: How can I make a change on my order?

A: Since we are able to guarantee same day shipment, we are unfortunately unable to change your order after it has been placed. *Coupons, discounts and specials are not valid on previous orders. Please click here for information on returning/exchanging your order.

Q: How can I cancel my order?

A: Since we are able to guarantee same day shipment, we are unfortunately unable to cancel your order after it has been placed. Please click here for information on returning/exchanging your order.

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Shipping & Delivery

Q: How much does it cost to ship my order within the continental USA?

A: Shipping is determined by the cost of the order. The cost includes the shipping and the insurance on the package (Please add $10 to the below shipping rates for package shipping to the non-continental US).

Value of Order
Up To $69.99= $6.99 USA Shipping
$70-$118.99= $9.99 USA Shipping
$119-$199.99= FREE USA Shipping
$200-$399.99= FREE USA Shipping
$400+= FREE USA Shipping

Q: How much is express delivery?

A: Order by 2:00 pm EST Monday-Friday and all in-stock, non-embroidered items will ship out the same day, pending debit/credit card approval. Sorry, no holiday or weekend delivery is available.

Express Delivery is available on in stock and non-embroidery items.

Up to $69.99 | 4-6 Bus. Days= $14.99 | 2nd Day= $24.99 | Next Day= $35.99

$70-$118.99 | 4-6 Bus. Days= $18.99 | 2nd Day= $25.99 | Next Day= $39.99

$119-$199.99 | 4-6 Bus. Days= $20.99 | 2nd Day= $27.99 | Next Day= $44.99

$400 + | 4-6 Bus. Days= CALL | 2nd Day= CALL | Next Day= CALL

Non-Continental US: additional $10.00.

Delivery and shipping time does not include weekends or holidays.

*Please note that Express Delivery is unavailable to PO Boxes, Canada, Hawaii, Puerto Rico, Alaska, and Guam. We apologize for any inconvenience this may have caused.

*Please note all back ordered items and special order items are shipped with standard shipping, no express delivery available.

Q: How much is international shipping?

A: Shipping is determined by the cost of the order. The cost includes the shipping and the insurance on the package. Please allow 3 weeks for orders outside of the US/Canada.

Less Than
$50.00= $29.00 Shipping Charge
$75.00= $39.00 Shipping Charge
$100.00= $45.00 Shipping Charge
$150.00= $49.00 Shipping Charge
$200.00= $59.00 Shipping Charge
$250.00= $69.00 Shipping Charge
$500.00= $79.00 Shipping Charge
$750.00= $99.00 Shipping Charge
$1,000.00= $129.00 Shipping Charge
>$1,000.00= $159.00 Shipping Charge

Q: How long until you ship my order and when will I receive it?

A: All in-stock items ship within 3-5 days. If any item appears with a shipping timeframe, in your cart or in your confirmation email (i.e. Ships within 7-10 days), those items will ship when all backordered items have arrived in our warehouse.. Continental US only. Excludes AK, HI, PR, GU, Canadian, and International orders. Please allow 7-10 business days for standard shipping, delivered by USPS. Sorry, no weekend shipping or delivery is available. Orders shipping internationally and to Canada, Hawaii, Alaska, Guam and Puerto Rico may take 15-30 business days.

*Special order items are shipped via standard delivery.

*Please note that our express shipping is not able to deliver to PO Boxes. Orders shipping to PO Boxes will ship via USPS.*

If an item is out of stock, a message will be displayed with the expected ship date once the item is in your cart. You may always remove items from your cart if needed. Items ordered together are not always shipped together (backorders are shipped separately at no extra charge). All backordered items are shipped with standard shipping, no express delivery available. Your credit card will not be charged until your requested items have shipped.

For Example: If you placed an order for two items, and one is on backorder, you will be charged only for the item that shipped and your shipping cost. Once your backordered item is in stock, you will only be charged for that item upon shipment. All backordered items are shipped with standard shipping, no express delivery available. No additional shipping charges will be added to your order.

Q: How much does it cost to ship my order to Canada?

A: Shipping is determined by the cost of the order. The cost includes the shipping and the insurance on the package. Please allow 3 weeks for orders outside of the US/Canada.

Value of Order
Up To $14.99= $5.00 Shipping
$15.00 to $25.99= $6.00 Shipping
$26.00 to $34.99= $9.00 Shipping
$35.00 to $49.99= $10.00 Shipping
$50.00 to $64.99= $14.00 Shipping
$65.00 to $79.99= $15.00 Shipping
$80.00 to $99.99= $17.00 Shipping
$100.00 to $149.99= $23.00 Shipping
$150.00 to $199.99= $32.00 Shipping
$200.00 to $499.99= $50.00 Shipping
$500+ = Call For Quote

Please note your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches Canada. Lydia's Uniforms ships package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear Canadian customs. For more information regarding Canada’s custom policies, please contact your local customs office.

Q: Why do some items ship separately?

A: We pride ourselves on shipping in-stock items same day, however, in order to give you the best selection possible some items may take additional time to be special ordered in from the manufacturer. Please allow an extra 5-7 days for delivery from the offsite warehouse location. These items will ship separately from the rest of your order and will show up in your order history as a backorder status until they ship. Please note that your credit card will be charged separately. Also, expedited delivery is not available for items not stocked in our warehouse.

Q: Can I have more information on Drop Ship Items?

A:We pride ourselves on shipping in-stock items same day, however, in order to give you the best selection possible some items may not be available to ship from our warehouse. These items will be shipped from a secondary warehouse. Please allow an additional 15 business days for delivery of these items.

These items will ship separately (with no additional shipping charges) from the rest of your order and will show up in your order history as a backorder status until they ship. Please note that your credit card will be charged separately.

Expedited delivery or embroidery is not available for items not stocked in our warehouse. Items from a secondary warehouse are not able to be shipped outside of the U.S.

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Returns/Exchanges

Q: What is your return/exchange policy?

A: We Make Online Ordering Easy
Your happiness is our priority and our return policy is really quite simple. You may return item(s) that are in original condition within 30 days of the purchase for an exchange, credit, or refund if you’re not completely satisfied. Embroidered, screen printed, altered, washed or clearance merchandise may not be returned unless defective. Test your new shoes out on the carpet, because we cannot accept footwear returns if they show visible wear.

Please click here to view our international exchange policy.
Follow the instructions below and if you have any questions, chat with our customer service representatives online, or call us at 1.888.222.8919 with your order details.

Exchanges Are Easy!

- Detach and complete the return/exchange form on the back of the packing list included with your order.
- Package the return/exchange form along with your items.
- For your protection, please send your return package using the insured carrier of your choice to:

Lydia's Uniforms Attn: Returns
2547 3 Mile Rd Ste F
Grand Rapids, MI 49534

- That’s it! If you’ve provided your email address, we’ll let you know when we receive your package. Otherwise, please allow 10-15 business days to process your exchange, credit or refund.
*Exchanges will ship with no additional shipping charge. Original shipping costs are non-refundable. All sales are final for clearance items.

Print a Prepaid Smart Label for Returns. You may print a Smart Label and send your package back us in 3 easy steps:

1.Print your label here.
2.Affix the label to the return package covering the original label.
3.Drop your package anywhere in the U.S. Mail – home, work, or Post Office. If you choose to use the label, no pre-paid postage is required – $7.95 return postage will be deducted from your return/exchange or you may include a check/money order for payment. If you choose to exchange your item(s) we will send the new order to you with free standard shipping.

*Please note Smart Labels can only be used within the continental U.S. Once you have sent your package to us, you may track it here. Please click here to download our Return/Exchange Form.

Q: What is your policy for returning shoes?

A: Shoes must be returned within 30 days of the purchase. Unfortunately, we are not able to accept shoes back for a return or exchange if they show signs of wear unless they are defective. All sales are final for clearance items.

Please follow these guidelines for trying out footwear:
1. If you are unsure you want to keep your footwear, please do not wear them outside.
2. Please test footwear at home on carpeted surfaces to preserve the new sole.
3. Avoid wearing new footwear for prolonged periods until you're sure the fit is correct.

Q: How can I get a return label?

A: Download: Here

Q: Can I return/exchange embroidered items?

A: Unfortunately, we cannot exchange or refund any items that are embroidered unless the item is defective. Please verify all your instructions before submitting your order.

Q: What is your exchange policy for international orders?

A: For international exchange orders, the standard shipping is waived for you. You will only pay the international shipping rate for your exchange to be mailed to you. Please place your order and include your e-mail address. Please also be sure to include a note in the Comments section that you are placing an exchange order. We will e-mail you with a shipping quote for the order. Once you accept the quote, we will charge the card and ship the order. Please note all sales are final for clearance items.

Q: How can I cancel my order?

A: Since we are able to guarantee same day shipment, we are unfortunately unable to cancel your order after it has been placed. *Coupons, discounts and specials are not valid on previous orders. Please click here for information on returning/exchanging your order.

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Embroidery

Q: How do I place an embroidery order?

A: Please call 1-888-222-8919 to speak with one of our experienced Customer Service team members to place your embroidery order. Due to high demand, there is currently a 12 piece minimum to qualify for embroidery.

You will receive a confirmation email once your order is placed. Please allow 8-14 business days for the completion of embroidery. Please be sure to add customerservice@lydiasuniforms.com to your address book in your e-mail program to ensure that e-mails don't go to your spam folder.

*Please note: Embroidery requests for profane or offensive words or phrases will not be accepted.

Q: Can I return/exchange embroidered items?

A: Unfortunately, we cannot exchange or refund any items that are embroidered unless the item is defective. Please verify all your instructions before submitting your order.

Q: How do I place a custom embroidery order?

A: You can now upload and store your company logos in your My Account page. Click here for complete instructions on how this works.
Logo application charges are based on the number of stitches to sew your logo onto a garment and the quantity of garments. Most logos are about 5000 stitches. There is no minimum order for embroidery on garments.

Small - Up to 7,000 stitches
Quantity: 1-23, 24-95, 96-143 or 144 and up
Price Each: $5.50, $4.50, $3.99 or $3.50
Medium - 8,000 - 11,000 stitches
Quantity: 1-23, 24-95, 96-143 or 144 and up
Price Each: $6.99, $6.50, $5.99 or $5.50

Please note: There is a one-time $95 set-up fee for custom logos. This fee will be waived if your first order is going to be over $299.

Large Groups

Q: How can I receive a volume discount for my large order?

A: At LydiasUniforms.com we know how important it is to outfit a group in a professional image. Our dedicated group sales staff are more than just sales, they are wardrobe consultants.

For orders greater than $500, ask for an account representative to assist in coordinating your program. Please call our group sales hotline at 1-800-293-7721 to find out how we can put together a custom program to meet your needs.

Place a group order with us to qualify for Preferred Customer Status:
- Get a dedicated group sales specialist and direct toll-free group sales hotline (1-800-293-7721) to assist you with your order.
- Qualify for ongoing group order discounts
- Check out special order items not available in our main catalog
- Get group sizing to fit the unique needs of your group
- Free custom logo embroidery set-up (a $95 value) with a minimum $295 group order

Q: Can I use more than one coupon on my order?

A: Prices shown on the website will reflect your discount. Coupons cannot be combined or applied to other sales, coupons, website promotions, or past orders. BOGO promotions are applied to the 2nd item of equal or lesser value and will be displayed in the cart. Shipping promotions apply to standard shipping within the continental U.S. only and are applicable on all brands.

Sorry, discount coupons do not apply to Careisma, Carhartt, Chef Wear, Cherokee Workwear, Core stretch, Dansko, Dickies Essence, Dickies Gen Flex, EDS, EDS Signature, Flexibles, Grey's Anatomy, Heart Soul, iFlex, Infinity, Koi, Littmann, Luxe, Luxe Sport, Med Couture, Sapphire, Xtreme stretch or gift cards.

Q: Do you have sample orders?

A: Just place an order with us over the phone or on our website and let us know it is a sample order. We will pay the shipping fees on the order and also provide a prepaid label to send your items back to us. Once we receive your items back, your credit card will be refunded.

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Shop Online

Q: How do I place an online order?

A: Placing an order at LydiasUniforms.com is so easy. We have different ways to search for the items you are looking for with our browse catalog option, search box, brand page, and more. When you find the item(s) you are interested in, just click on them to view all the information on the product, select your size and/or color, and add it to your shopping cart.

When you are finished shopping, breeze through our check-out process. Simply, click on the 'Proceed To Checkout' button and follow the instructions.
When your order has been placed, you will receive a confirmation e-mail. Delivery time is approximately 7-10 business days.

Q: Can I use more than one coupon on my order?

A: Prices shown on the website will reflect your discount. Coupons cannot be combined or applied to other sales, coupons, website promotions, or past orders. BOGO promotions are applied to the 2nd item of equal or lesser value and will be displayed in the cart. Shipping promotions apply to standard shipping within the continental U.S. only and are applicable on all brands.

Sorry, discount coupons do not apply to Alegria, Barco Brands, Bio Solids, Birki's, Birkenstock, Careisma, Carhartt, Cherokee Workwear, Core stretch, Dansko, Dickies Essence, Dickies Gen Flex, EDS, EDS Signature, Flexibles, Grey's Anatomy, Healing Hands, HeartSoul, iFlex, Iguana Med, Infinity, Jockey Scrubs, Klogs, Koi, Koi by Sanita, Landau, Littmann, Luxe, Luxe Sport, Maevn, Med Couture, Medelita, NrG, Nurse Mates, Orange Standard, Purple Label, Sanita, Sapphire, Smitten, Tommie Copper, Urbane, Xtreme stretch, Gift Cards, current markdowns, styles ending in .97 or additional discount codes.

Q: How do I redeem a coupon/discount?

A: Catalog/mailing offer: To redeem the promotion advertised on your catalog, simply enter the code from the back of your catalog in the "Coupon/Keycode" field of your cart. Please note that entering your catalog keycode will override any promotions and sales on the website.

E-mail and website offers: To redeem a promotion advertised on our website, simply click on the offer and the promotional discount will be automatically applied to qualified orders or enter the promotional code in your cart.

*Exclusions: Discounts do not apply to Alegria, Asics, Barco Brands, Bio Solids, Birki's, Birkenstock, Careisma, Carhartt, Cherokee Workwear, Core stretch, Dansko, Dickies Essence, Dickies Gen Flex, EDS, EDS Signature, Flexibles, Grey's Anatomy, Healing Hands, HeartSoul, iFlex, Iguana Med, Infinity, Jockey Scrubs, Klogs, Koi, Koi by Sanita, Landau, Littmann, Luxe, Luxe Sport, Lynx Untamed, Maevn, MDF, Med Couture, Medelita, NrG, Nurse Mates, Orange Standard, Purple Label, Reebok, Sanita, Sapphire, Smitten, Spring Step, Tommie Copper, Urbane, White Cross, Xtreme stretch, Gift Cards, current markdowns, styles ending in .97 or additional discount codes. Shipping offers are valid on regular ground shipping and orders shipping within the continental U.S. only. Only one coupon/promotion can be used per order and are not applicable on previous orders. Coupon discounts are based upon order total before sales tax and shipping.

Q: How do I sign up for specials/coupons?

A: Catalog: Sign up for our catalog for the latest offerings from your favorite brands here.

E-mails: Sign-up for our e-mails to receive an instant coupon and the latest promotions and updates by e-mail here.

Facebook: 'Like' us on Facebook and receive a thank you coupon. Click here. to join our community!

Blog: Check out the Lydia's Uniforms blog for the scoop on new products, win free stuff, read interesting articles, detailed product reviews and more here.

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Product Information

Q: Can I have more information regarding items that ship separately?

A: We pride ourselves on shipping in-stock items same day, however, in order to give you the best selection possible some items will be shipped from a secondary warehouse. Please allow an additional 15 business days for delivery of these items.

These items will ship separately (with no additional shipping charges) from the rest of your order and will show up in your order history as a backorder status until they ship. Please note that your credit card will be charged separately. Also, expedited delivery is not available for items not stocked in our warehouse.

*Embroidery may not be available for select items and some items may not be shipped outside of the U.S.

Q: What does the 'H' mean when selecting shoe sizes?

A: The 'H' in our shoe sizes means that it is a half size. For example, a size 9H would equal size 9 1/2.

Q: What is junior sizing?

A: While there is no one rule to fit every design, here is a basic guideline to help you decide which sizing style works best for you:

Junior sizes typically have a straighter, less curvy shape with a smaller bust and hips to better fit a "teen" shape. If your arms are slim, your bottom narrow and your bust high (or if you simply like your clothes to fit close to the body), you're likely a "junior" fit. Junior clothing is often closer-fitting and more youthfully styled.

Missy/regular sizes are often considered the "average" size woman. If your figure is "average" - no one part of your body (particularly your arms, upper back, or bust line) is out of proportion to the rest of you, your waist is neither high nor low, and your torso is "average," generally try a "missy" size.

However, there is no uniform sizing system, and each manufacturer has a different standard.

Q: Where can I view size charts?

A: After you click on the item to view it, the item description will have a sizing tab. The sizing charts are given to us by the manufacturer so that will be the most accurate way to determine size.

You may also click here for tips on sizing.

Q: How does Lydia’s Price Match PLUS guarantee work?

A: If you find a lower price on an identical item (must be same color and size, and in-stock at a web or catalog competitor), just tell us about it when you buy the item from us and we will match the price PLUS give you an additional 10% of the price difference. Or, you can contact us within 7 days of your purchase and we will credit you.

Q: How do I redeem a Price Match?

A: Online During Checkout: Include in comments during checkout the following information: Item that you want the price match on, where you found it, and the price you found it for. Phone orders: Mention to your customer service representative: The item that you want the price match on, where you found it, and the price you found it for.

Q: Which items can be price matched?

A: Almost everything we sell. The item must be identical, including color and size. The item must be in stock and available for purchase at that price from a web or catalog retailer.

Q: Which items aren't available for price match?

A: Price matched items must be available from a web or catalog retailer. We don't price match items sold on auction sites, at local stores, or special events (e.g., grand opening, anniversary, clearance or liquidation sales). We are unable to price match any order with a discount or promotion already added.

Q: How should I wash my new scrubs?

A: Before washing please try on your uniforms to ensure proper fit. Reminder: we cannot accept garments after they have been washed.

Check the label on your garments for specific care instructions. Most items are a poly-blend and can be washed in cold water with like colors and placed into the dryer on tumble dry low. Keep in mind that any item with a high content of cotton will shrink in warm water and high heat. These items should be washed in cold water and hung to dry.

Special washing tips:
Do not add bleach
Do not overload your washer
To help prevent fading, be sure to turn your scrubs inside out when washing.

Q: Do colors from different brands match?

A: Each brand uses different dye lots for their scrubs, as well as having different interpretations of certain colors. If you order items from different brands in the same color, we cannot guarantee that they will match.

This is the same for if you order items within the same brand, but from different lines. Because there is usually a change in the composition of the fabric blend, the dye will attract differently to these items, resulting in a difference in colors between the different lines.

Community Links

Lydia's Blog
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